This topic provides information about troubleshooting VEN installation issues you might encounter when using the PCE web console. For general troubleshooting, see VEN Troubleshooting.
Troubleshoot Pairing Errors
If you execute the pairing script and it fails, the system displays an error message indicating failure.
If the script fails to install the VEN, the following output displays:
Pairing Status
--------------
Secureware Package installation ......SUCCESS
Pairing Configuration exists .........SUCCESS
VEN Manager Daemon running ...........SUCCESS
Master Configuration retrieval .......SUCCESS
VEN Configuration retrieval ..........FAILED
2014-01-23T18:43:50Z AgentManager 13088
Verify activation code and retry pairing
Workload has FAILED pairing with IllumioPossible Causes of Failure
- An invalid pairing profile is being used.
- The wrong pairing script was copied and run on the workload.
- In the pairing script section, the pairing profile contains invalid pairing keys.
- The pairing profile was disabled.
- The use limit for the pairing key has been exceeded.
- The pairing key has expired.
Check the pairing profile in the PCE web console to verify the cause of the failure.
The VEN Library is available in the PCE web console. You can download VEN software bundle and also view the dependencies and supported OS versions.